staysure customer service staysure customer service

var initEvt = document.createEvent('Event'); Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. _W.storeName = null; They offer excellent value for money, especially taking into account medical conditions, They also provide a superb customer service. They take your money easily but getting help when you need it is a different story. These can take up to 7 working days to get to you. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Still requesting further information whilst she was on her death bed. Have a fantastic holiday. 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They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Given their response to date, I am not at all optimistic that their response will be in the least bit helpful or demonstrate the slightest bit of humanity. Warm regards,Ross, I have had holiday insurance with you for a couple of years. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. But I am still waiting for the activation email. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Instead, theyre full of the info you need to get things sorted. Resolver is a totally free service that you can use to complain effectively. 3-5 Rushmills Business Park, A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. A good clear line, too, with no annoying background noise! Monday 26 December: Closed Absolute despicable bunch of cowboys. We also ensure all reviews are published without moderation. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. #wsite-title {font-size:36px !important;} Learn more about Resolver Pro and how to claim your business. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Worked for this company and had a bereavement. 2730-055 Barcarena, Customer Services Department .wsite-phone {} She had to cancel her holiday to undergo treatment and submitted a claim. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. The calls are non stop , its very busy and mentally exhausting . Customer Services Manager, I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Staysure is a trading name of TICORP Limited. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. Policy came through as expected. I got a quote online yesterday 2/3/2023 but I had a query which none of the three members of staff i spoke to could explain as the part of the quote I was querying showed up on their screen. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! $(function() { This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Dear WAMM71,Thank you for your 5 star review. The support which is only a call away is fantastic. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. One rule for one employee and another for another. .fancybox-title {} Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. It's been an extremely challenging time for the country, and, specifically for our sector, since the outbreak of Covid-19 and, we are working hard to support our customers and our employees at this unprecedented time. Also, for some of our insurers we may receive a profit share payment if they .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. HR Director. The Embassy were amazing. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. If there is a problem with the password chosen this should be explained. Warm regards,Emma, Very pleasant and helpful staff. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Claims We do not process claims for your insurer. - Sunday: 10am - 4pm. Simply go to the My Insurance section and choose which policy youd like to email to yourself. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm We also ensure all reviews are published without moderation. As I was desperate I bought it. display: block !important; You may change your settings at any time or accept the default settings. Wishing you all the best for the future. Training team really try hard and overall enjoyed it. Your agent was fine, but your system baffles me. The call centre dont have enough medical knowledge to assist. The process to get the policy on my smartphone is too convoluted - passwords etc. We are remunerated by commission for the arrangement, service and renewal of Wed like to take this opportunity to wish you success in the future. .wsite-product .wsite-product-price a {} } Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Monday to Friday: 8:30am 8pm Filter. It wasn't great. .wsite-menu a {font-size:14px !important;} While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Have a fantastic holiday. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. '', I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. I got an online quote and with no warning it increased in 1 minute by about 40. I will only use them in the future. Dont use this company. com_currentSite = "952359298347476581"; var STYLE_PREFIX = 'wsite'; Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. - Calling from outside the UK: 0044 1604 210 845 })(); Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Wed like to hear from you. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Staysure is a good place to work, the training is good. } I will pass your comments on to our product team.If you would to discuss this further please let me know and I can arrange for a Customer Service agent to contact you.Kind regardsSophie. Also, for some of our insurers we may receive a profit share payment if they I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Information provided by various external sources. Get started now and lets get this sorted. Thank you for posting a comment. Having problems? We are remunerated by commission for the arrangement, service and renewal of My sincere apologies for the frustration and inconvenience caused. Staysure take all feedback relating to our products and services seriously. We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. They are not authored by Glassdoor. The HR Team. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. span.icon-caret.is-active svg { Full-time, Part-time . They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Seemed silly, but so be it, or so i thought. Also, for some of our insurers we may receive a profit share payment if they Just raise a case and leave feedback after. Many thanks. _W.storeCountry = "GB"; Thank you. When is a time you've been in a difficult situation and how did you solve it? Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. It left me feeling nervous whether Ive done enough to declare everything. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); IF THEIR BACKUP IF EVER REQUIRED (NOT NEEDED TO USE THIS SERVICE IN ALL MY TRAVELS) IS AS GOOD, THEN AN EXCELLENT COMPANY AND VERY REASONABLE PRICE. .wsite-footer blockquote {} [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], Warm regards,Ross. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. } Please don't give this company a 5* review based on how good they are at taking your money, should you ever need to make a claim you will be sorely disappointed. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. .fancybox-title {} document.dispatchEvent(initEvt); I applied online. .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} The advisor was very helpful and explained the various options available. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Application. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. .wsite-image div, .wsite-caption {font-size:18px !important;} #wsite-content h2.wsite-product-title {} Chased and chased and chased to pay. Tuesday 27 December: 9am 5pm Do you agree with Staysure Travel Insurance's 4-star rating? document.documentElement.initCustomerAccountsModels++ }); If you need to cancel your policy please click here. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. .blog-header h2 a {} Know your worth dont let money make you settle in a job who doesnt care about you. Will definitely be dealing with Staysure in the future for my holiday cover. Weve helped millions of people find a resolution. Was this review helpful? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. They were rude, there was no consideration, no bereavement line. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Not a good experience. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 I had to do all the repatriation work with the help of the English embassy in Tenerife. Friendly team with lot of knowledge. Thursday 29 December: 8:30am 8pm I hope my friend who recommended me gets her 10 bonus !!! Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. dealt with it promptly and courteously. We were devastated as grandchildren had been couting the days down. function initFlyouts(){ Contact Staysure customer service Resolver can help you send your complaints to Staysure. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Bedford Road, Check out what 252,969 people have written so far, and share your own experience. achieve performance targets across their product portfolio. var STATIC_BASE = '//cdn1.editmysite.com/';