item not as described ebay return shipping item not as described ebay return shipping

The seller will also pay for return shipping. You'll also be responsible for covering return shipping costs. I have details about my terms with shipping, returns, freight shipping, and refunds. Tip Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. SelectExamples of alternative shipping arrangements below for more information. This was one of those times I was pretty happy I had taken photographs while I was packing it. What Do You Do? Simply print the label on normal paper and tape it to the package. In this case, I just try to do damage control. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Do I need to pay extra for the eBay Money Back Guarantee? I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. Print an eBay return label Tip If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. For more information, see our Condition of returned items policy. Disclaimer. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. If youre a reseller in 2023, you can find deals on items in many places. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. After 23 years selling on Ebay, I have learned that adding my own Terms & Conditions to my eBay listing is very helpful. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Read the complete details about the eBay Money Back Guarantee. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. This doesnt happen often, but it has happened! We guarantee that you will get the item you ordered or get your money back. Oh, Ship! When I have photographs of how I shipped my item, I will have those as proof. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. Read theSeller protections policyto find out how to qualify to issue partial refunds. - edited So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. This happens more often than not. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. My desire is that they get more than they are expecting! Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Its always good to see where eBay stands with the case before you contact the buyer back. I used to send out many of my items without insurance! Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Located in: Ciudad Autonoma de Buenos Aires, Argentina. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Do not give a refund without getting the item back! See ourpartial refund guidelines. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. You believe that it was exactly as described. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. View cart for details. Choose the item above to start resolving a return. Its to protect myself from the buyer! Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). Copyright 1995-2023 eBay Inc. All Rights Reserved. Something went wrong. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. See our page on. What if the seller doesn't offer returns? Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. The criteria for Top Rated Seller is here: Top Rated Seller Program. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. eBay's policy today (2016) is that if something isn't as described, the seller pays for return shipping, regardless of any policy claims by the seller in his listing. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Ebay sides with buyers in not as described claims. Refund the buyer, the buyer keeps the item. You do not have to be in a hurry when you receive the item to refund them. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Send a message to the customer to solve the problem. Give the seller at least 3 business days to resolve the issue, but don't wait longer than 30 days. eBay item number: 295512568921. tnecserC weiV knorC 9. yellikallaB. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. If you offered free shipping, you'll need to refund the buyer the full amount of the item. See Partial refund guidelines. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated). Adding these each time has saved me many times when buyers have tried to get me to accept a return. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. In the few cases where we dont issue full refunds, its usually because an item eventually arrived, or because you decided to keep an item that wasn't as described instead of returning it. eBay gives this MBG for Australian and International buyers, however . What do you mean by adding sold as is to your terms and policies? The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you choose to use your own carrier, we recommend using a tracked service. If your item hasnt arrived, or isnt as described,let the seller know. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Your eBay buyer claimed the item was not as described. If you don't already know what kind of return policies you want to offer your customers, start with our How returns work article. You dont need a special printer or self-adhesive labels when printing return shipping labels. Take great pictures! Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. There are several ways you can send an item back to the seller. This makes no sense and should be illegal. Their listing states they do not accept returns. A strong shipping strategy is key for a successful holiday. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. NOTICE: 3D glasses are all different and must have a compatible TV set to work. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. When the seller replies, we'll send you an email with details of the next steps. They will just accept that they are not covered and walk away. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. For more details, please see our Condition of returned items policy. I'd really like another option. Something went wrong. Sellers accept the majority of the risk when choosing to sell here. If the problem is small, I take advantage of the eBay partial refund policy. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Good luck and sorry you encountered this circumstance. Let the seller know how they can help resolve the problem. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Here you can discuss all things shipping with other members. Before you can send an item back to the seller, youneed to start a return. Take good photos with good lighting from every angle. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. Another measure to cover yourself in the rare instance you get a return request. Say something like: There is a scratch on the back, please see photo #9 for details. 01-08-2020 eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. We'll review your case and contact you within 48 hours. We all agreed to abide by eBays terms and polices as set forth in the User Agreement. If the item is returned used or damaged, you may qualify to issue a partial refund. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Enter the amount you wish to offer the buyer. Learn more about our Condition of returns policy. Once you request a return, the seller should get back to you within 3 business days. We have several policies built into our business model that protect us from having to return items. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. Check out this video to understand how dimensional weight is measured when shipping. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. If we're asked to step in to help, we may ask the buyer to return the item to you. The best option for you is to send a Return label, at your expense. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What does the eBay Money Back Guarantee cover? If it is a lame reason (and sometimes it is! resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. If you implement these return policy tips to your eBay listings, your return requests will be less and your actual returns will be almost non-existent! Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item.