master spas lawsuit master spas lawsuit

And this has been going on since we bought it over five years ago. That factor alone might be worth the extra money and peace of mind if you have any problems with your unit later but you are still going to pay from $8,000 to $14,000 for a basic, well-made hot tub, and if you start adding extras like stereos, extra jets, or LCD screens, the cost will increase. "Factory or Dealer Reps" information about the product construction, product value etc. Toronto-area spa closes pools after customers complain of skin rashes, ear infections. Ideal for small spaces and aqua therapy, "My husband and I debated whether to put in a pool but decided that we didn't want to wreck a large part of the yard in order to do so. I'll be sure to update this review should something drastically change. Primo Hot Tubs and Spas was a BBB-accredited business with no history of problems. Master Spas has four hot tub collections, including the Michael Phelps Legend, Twilight, Clarity, and Getaway. How those businesses take care of those complaints is what separates good businesses from the rest. So far, the heater and all jets have worked perfectly. According to the lawsuit, Palmetto Bluff's master plan calls for around 4,000 homesites. It's awesome, but right now, we are having terrible withdrawal pains. Been waiting a bit again today. Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. I wanted a lounge chair and it's a six-person tub. Theres no upfront costing on the website, but the guide prices are also helpful in navigating the many different options available. Master Spas of Wisconsin is the premier dealer for Master Spas hot tubs and swim spas, located in Appleton and Waukesha, Wisconsin. HaveFun Spa is a Thai massage therapist located in No. NY 10036. Select any spa to learn more about its unique features. Master Spas It looks like your search criteria did not return any results. We're so happy to hear that, James! America's SPA-MART provides a wide range of spa covers, spa cover lifts, pool covers and hot tub cover lifters at affordable prices. Also an editor for a luxury travel magazine, she is fascinated with the digital sphere and how it helps to inform and inspire people to get the most out of their lives. This is a complete and total lie. The clips came off. Energy-efficient and built exclusively in the US, Master Spas hot tubs have the technology and design standard that youd expect from hot tubs built in a US factory. Legendary performance for those who don't believe in second best. The Wisconsin Department of Justice has filed legal action against a firm that sells spas at Wisconsin State Fair Park, alleging the firm failed to tell customers . Our factory-direct Master Spa replacement filters are guaranteed to work just as well as your original filters. Fort Wayne Indiana. Swim spas in the Michael Phelps Legend Series have a 10-year standard warranty on the spa structure, a seven-year warranty on the shell surface and a five-year warranty on plumbing. At the same time I added on their weekly service plan to ensure the hot tub water was kept clean. Master Spas, Inc. Spa Pool and BBQ Show We just looked at it and said that was the one we wanted. I bought a twilight series after doing a ton of research. I am a long time hot tub owner and have lots of experience with different systems and different tubs. I can swim anytime, on my own terms, without worrying about scheduling or the cleanliness of public pools and I can use it for way longer than just two months!". Neither returned Channel 2'scalls andtexts inquiring about the same. Justin Linden, the lawyer representing the group,said the claim will be issued in the coming weeks. Sold a defective spa. FAQ. The MP Legend range is strictly luxury, and features four hot tubs with over 59 powerful jets and between five and eight seats. Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you. I'm trying to call Master Spas to cancel the steps because they're supposed to give them to me when they come in. I would not have bought it from them had I known that. And this spa doesnt have a stereo in it unlike my first one. Future US, Inc. Full 7th Floor, 130 West 42nd Street, We DO NOT remove reports. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Wondering if a report is missing? If you need to submit a service request for your swim spa, click here. Also for: Legend lsx800sts, Lsx, Legend lsx557, Legend lsx1000, Legend lsx1000sts, Legend lsx800, Lsx1050, Legend lsx850, Spas, 5643lbslsx1050, Legend lsx. Operating out of a state-of-the-art, 530,000-square-foot manufacturing facility on a 36-acre manufacturing campus . Enjoy reading our tips and recommendations. I bought my Healthy Living Master Spa at The Cedar Park Center Spa Expo in Cedar Park, TX in June 2017. There are between 16 and 72 jets in each tub. Thank you so much for the feedback! Master Spas hot tub/spa distributors from December 2017 through May 2019 for between about $5000 and $45,000 and about $2 for the valve caps. My aching body so appreciates the time spent in this heaven. Literally every other sentence out of the sales guy's mouth was a lie. Davenport called the manufacturer of pool & placed other customer pools ahead of ours. Were really enjoying our Master Spas. Whether you want to visit the showroom or explore your options with a virtual tour or video consultation, our network of dealers can help you find the best swim spa for your space and needs. 3. The Nonslip, Comfort Floor System prevents slips and provides a comfortable, cushioned surface. They've been in business for just over 60 years. It's been a great addition. So much so that my local supplier don't even carry the stuff anymore. Its hot tubs are less customizable, but the combination swim spas and hot tubs let you relax or exercise. There are 9 models : The HL 616 and HL 624 each sit up to 3 persons. It has a number and variety of jets and the ability to adjust the pressure from them, and on top of that, its just so nicely made, and such good quality. Thank you for taking the time to leave us feedback. We choose to offer our customers an unparalleled selection and value from a host of top . Focused on hydrotherapy, the US-built tubs are well-regarded for their lasting builds and good quality. Aquatic Fitness. Liars! I gave him the serial number to my Master Spa Legend 800LSX. Spring of 2013- Noticed the water level kept dropping. Three months after we got it, the jets popped off, stuff was leaking. 25 models to choose from. In January, the Houston office started receiving complaints that Primo was months late delivering the tubs customers had paid for. It measures 7'10" by 7'10" but only seats 5--a size which normally would seat 6-7. The reps from Master Spas were very good. The quality seems top-notch. I'm looking at purchasing a hot tub for the first time and am having a hard time finding unbiased information about spas in genera. The main difference between the four different collections is the pricing. Followers 0. Clarity Spas have a standard limited warranty of one to three years on Master Spas parts. And I don't even know how much that would even be irritating my neighbors. Please know we have reached out to your dealer to let them know of the oversite in communication. photos CONTRIBUTED Master Spas has partnerships with professional athletes, including three-time IRONMAN World Champion Mirinda Carfrae, who is seen in Master Spas' H2X . They were easy to work with. We have no LED lights. Spa was under warranty and was repaired, Great! Manufacturer: Master Spas, Inc. Upon receipt, I discovered they did not fit. We found a local Master Spas dealer where we moved to but we found out that our warranty is voided because the spa was moved. The price is higher than last year, but it is the same as everywhere else. Please email our customer service team with your spa serial number to assist you if possible. Master Spas does not recommend you winterize the hot tub. The potential sales . So, I was very pleased. 98 /case Save up to $100 on your qualifying purchase Apply for a Home Depot Consumer Card. Propulsion swim spas with a powerful, smooth current. The Challenger 15 D features a large uninhibited area that is perfect for swimming, exercise, and family fun. Will be looking at Amazon to buy supplies from now on." It has wonderful accessories that can allow me to get total fitness. However, the full Master Spas range just doesnt boast the same numbers of high-end hot tubs as some of the other brands weve reviewed across the best hot tubs (opens in new tab). and swim spas easy to enjoy and But the unique design and therapy of the each of the 3 therapy seats, the lounger, and the cooldown seat make it a REALLY special spa. Sun 12-5. Consumers just wanted to relax in their very own hot tub, but they say they were more stressed out after paying a local business that never delivered the product. When done, fill the tub back up with water and add in Master Spas chemicals to keep the water balanced. Download this stock image: FILE - This combination of undated photos provided by the Gwinnett County Police Department shows Master Police Officer Robert McDonald, left, and Sgt. I recently chatted online with Michael at Master Spas. Whether by designing your perfect backyard outdoor oasis or your ultimate games room, let our knowledgeable staff provide solutions that will comfort and pamper you. The Master Spas executive team is Kevin Richards, vice president of sales and marketing; President Terry Valmassoi; CEO Bob Lauter; and Sam Badiac, executive vice president. I played basketball last night and my body was hurting. They did not fix the leak. The Commission's investigation process identified Master Spas manufacturing and . With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. Getaway, on the other hand, is easily identifiable as Master Spas budget product line. Shop By Price $$$$$ $$$$ $$$ $$ $ See All; Shop By Size; 1-3 Adults; 4-5 Adults; 6-8 Adults . From the start, the circulation pump was bad. When it arrived there were scratches on the top of the spa. Then, I decided to drive three hours up north. Price Range: $$ to . By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. the USA, Visit the Michael Phelps Signature Swim Spas website. We hated waiting that long, but the people at Atlas Spas were exceptional. Master Spa Parts - 1068 American Drive, Neenah, WI, 54956, USA. All of our hot tub, swim spas and portable spas are full of top-of-the-line features and healing hydrotherapy. Creating your dream backyard oasis should be simple. Tues - Sat 10am-7pm. Spot treat any stubborn mineral buildup with white vinegar or a Magic Eraser. With such an extensive range of hot tubs, theres no reason why you shouldnt find a design that fits your needs. We absolutely loved everything about hot tub. Exercise. If you do not put chemicals in every single day than your water goes crappy on you. We took care of it, reconditioned it, we cleaned it. The goal of this section is to provide consumers with a comprehensive resource on class action and mass tort lawsuits. Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to those . Master Spas called the company's downfall the result of "poor management.". Master Spas is a manufacturer of spas and related products, and we stand behind every product we produce pursuant to . We paid for that. 2242 W Bluemound Rd, Suite A Waukesha, WI 53186. Estimated amount consumers saved since 1997: $15,590,010,907. Master Spas invested $15.3 million in 2019, building a new 166,000-square-foot swim spa factory and expanding the acrylic spa factory. This kind of defeats the purpose of a Bluetooth system when you have to constantly leave your device on the side of the tub so the system can work. We had the companies narrowed down between Master Spas and ThermoSpas but we had an awful experience with the salesperson from ThermoSpas, which sent us over the edge. Contact your local dealer for exact pricing information. I was told it would cost me $200 to have the scratches removed as it was a difficult move to get the tub placed where I wanted it. I also had some issues with the Wi-Fi unit, and they came and replaced it. We live in Ontario Canada. At Master spas of Toronto, we have helped thousands of families escape their hectic lives. Went to a 2010 Spa show in Wilmington Delaware and purchased a Master Spa (Twilight 8.3) through West Chester Spas, Pa (No longer in business). The representatives answered all my questions and they were very helpful. From the start, the circulation pump was bad. Several affordable models. Premium would have no adequate remedy at law to prevent injuries it ", "I truly enjoy swimming, stretching, walking against the current, and using the exercise equipment that came with the spa in a much lower-impact environment than at the gym.". Master Spas also has a MasterBlaster Foot Therapy jet system available for its two higher-tier lines, which uses 28 nozzles in two jets for a reflexology-inspired foot massage. Translated: The customer service responded quickly and kindly~ The master pressed it very well . Master Spas provides hot tub owners with nationwide customer support through independent dealers, contract service centers and factory support. 800-860-7727 Consumers want to see how a business took care of business. It might have been last year's model, but I got it for 13,000 and it was selling retail for 24,000. There are four budget models, seven mid-level models, five premium models, and four luxury models. When you purchase through links on our site, we may earn an affiliate commission. This hot tub was inspired by the best so you can feel your best. It did property damage." Applies magnetic therapy to pressure points on the neck and back. Two bodies of water: A hot tub on one side, a swim spa on the other. I got a TS 8.25 from Master Spas. Master Spas uses its EcoPur Charge Filtration and Ozone systems in all hot tubs, with optional upgrades to its Mast3rPur System and QuietFlo Water Care System, except in the Clarity line. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. We're trying to stay active and healthy. Its easy to step in and out of the spa with that. Master Spas' EcoPur Charge filter only needs to be removed and rinsed before being placed back. With so many options, finding the perfect hot tub can feel overwhelming. Passionate consumer advocate, mom of 3, addicted to coffee, hairspray and pastries. They replaced filters, Great! It measures 7'10" by 7'10" but only seats 5--a size which normally would seat 6-7. I actually paid more than I would have at my local dealer. I can swim day or night, and I love the water. The SimpleSpa Bubble Massage is the cheapest intex hot tub on offer with an MSRP of $824.99, while the flagship model, the PureSpa Jet and Bubble Deluxe Set, is priced at $1,799.99. They say you don't need chemicals because of their patented filter. Come by and see us. Master Spa Hot Tub Filters. The installation of my spa was easy to schedule. Relax with massaging spa jets in the perfect water temperature, year-round. Manufacturer(s): Custom Molded Products, of Newnan, Ga. To settle this matter, Master Spas executed a Settlement Agreement with the Commission on October 30, 2017, for $152,500.00. I had a couple issues when I first got it, but the dealer responded very quickly and sent a person in my house. This is one of Master Spas strengths. We have one of the largest Spa and Hot Tub showrooms in Texas. It was installed without problem, and I've (along with a few lucky ladies) have thoroughly enjoyed the spa now for over 6 months straight. I was happy with the purchase process until we bought the spa. Copyright 1997-2023 Ripoff Report. As you can see from the prices listed above, there is a wide range of pricing within the Master Spas swim spa line. It was a display model at the dealership from which we bought it, so we didn't have to pay any extra shipping. Geared towards hydrotherapy too, they aim to target complaints like muscle and joint pain. Built in Place the filter in 5-gallon bucket with the appropriate cleaning agent and let it soak overnight. This includes light and sound systems, foot therapy features, and bio-magnetic therapy. The Bluetooth system which was an add on, has no tuner feature and only works if you have a mobile device within 10 feet of the tub. Atlas is a good representative for Master Spas. Prices start at $43,995NZD for the 4.5 metre H2X Challenge 15D model and go up to $69,995NZD for the dual-zone MP Momentum D swim spa. I use the spa every day. I have to say I love the Spa, but have had yearly issues from day one! Master Spas doesn't display pricing online, but you can find the cost of specific models by contacting your nearest Master Spas dealer. The more special features you opt for, the more you can expect to pay out on your new tub too. Cleaning your Master Spas filters every month involves a few steps: To drain a Master Spas hot tub, locate the drain assembly behind the tub skirt panel and remove the cap. Im in New England so the heater keeps things running even in the coldest days. Primo Hot Tubs and Spas was a dealer for Master Spas, out of Indiana. So a Master swim spa is actually behind me and it's leaking. But now, its perfect. Please call our customer service team, and they will be glad to assist you. 75, Section 2, Hankou St, Wanhua District, Taipei City, TW . Master Spas offers several accessories to customize your hot tub. Hot Tub Brand #10: PDC Spas - PDC Spas. If left running, the pump will turn off after 15 minutes. The company is owned by Brandon and Kelsea Smallwood. 414-607-8827. (I was told this by the delivery guy and boy was he right) More chemicals + a higher cost for the chemicals themselves = an extraordinarily high maintenance cost. I'm willing to pay for quality and would rather have a tub with fewer features that will last me a long time without problems. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Therefore, similarly to the Sundance Spas (opens in new tab) range, its clear that this is a good brand for hot tub buyers who want a balance between comfort and cost. When you choose Master Spas, you also receive our full support and the support of our worldwide network of independent dealers and contract service centers. Master Spas have eight spa jet types: massage, pulsating, rotating, pinpoint, directional, cluster, whirlpool, and adjustable. Its a life changer. 1 list. After several days and several calls with West Chester Spa, it turned out one of the NEW filters was bad and not flowing properly. 800 bucks a set. The StressRelief seat includes a headrest and uses downward-facing jets to relieve tension in your neck and shoulders. Their management team has over 100 years of spa manufacturing . There are no bbqs and it's only one brand of spa. Spa was under warranty and was repaired, Great! I Paid a lot of money for my tub. Call #16 September 2, 2008 I call Infinity Spas I was on hold a long time and then was cut off. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. For more information about dealership opportunities with exclusive territories, email sales@masterspas.com. The company had already sent all registration paperwork for our pool in oct. We believe the pool was simply given to another customer when it arrived.. After another week of delays was told pool would be in dec 29th. At the same time, with a wide range of hot tubs covering a range of different prices, theres also scope to find your ideal tub whether youre on a stricter budget or have room to splurge. Spa was delivered in May, 2010. Its my meditation opportunity. It's got extra lighting and water features, as well as therapeutic jets. Back . Copyright 1997-2023, Ripoff Report. Updated Jan 3, 2008, 11:52am CST. He Uses weather as excuse and his health as excuse to do warranty repairs or any repairs. Spa was delivered in May, 2010. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. Master Spas, the company that claims to be the world's largest swim spa manufacturer and the largest hot tub manufacturer, was founded in 1996. This alternative to a pool has benefits for you and your entire family. Since Channel 2 started looking into this story in April, Master Spas has reached out to every person who complained to the BBB that they were owed money or a hot tub andhas successfully resolved those issues. NOTE: Air is injected into Master Blaster jets automatically on all equipped spas. Master Spas tub pricing starts around $4,000. We can't use it, obviously. Thats super nice. Also, their staff was helpful, and it was an easy transaction. No contact after submitted for warranty. I like the jets to the lower back and my wife really likes the neck massager. Top Ten Reviews is part of Future US Inc, an international media group and leading digital publisher. With the Master Spas range of ultra-therapeutic hot tubs and swim spas, it is. Health Spas: Hot Tubs: Master Spas, Inc. Fort Wayne, Indiana. Their advanced hydrotherapy features are also a huge benefit. Master Spas Swim Spas. Hot Tubs. This spa has lights and it cycles through the colors but the way that it cycles is, it flashes, it doesn't fade. Master Spas offers a wide variety of hot tubs and aims to satisfy everyones likes and needs. We looked at every other competitor before we bought that, and it seemed to be, by far, the best value.